Some students are terribly intimidated by the concern that they would not know what to say after listening to the counselee's concerns. In this section of the lecture "Start by Listening" Lee Eclov shares some useful tips on what else can be done besides telling people what to do. Next time you face a counselee, use these listening tools and strategies.
PT518 Eng 3. Start by Listening. What if I Don't Know What to Say?
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